The man from Nepal back home, the phone suddenly stopped, he thought that the deficit would be 200 yuan, but still no signal, so contact mobile customer service, customer service said: in order to prevent you from being scammed, on your phone number "protective shutdown", in order to start must go to the mobile room to deal with!
“It’s too annoying to say that I’m scammed, but I don’t care about my life safety at all!
Mr. Lee was filled with anger, and the voice trembled slightly because of the excitement, and the squid smelled as if it was going to break the chest.
At that time, there was heavy snow floating in the sky, and the cold wind was cutting on the face like a knife, and the temperature had already dropped to below zero.
Mr. Lee was just wearing a thin shirt, and Suther trembled in the ice and snow. What’s worse is that he didn’t have a lot of cash in his pocket, his cell phone was silently shut down, and he couldn’t use his phone to pay for it, and it was simply impossible!
With a last ray of hope, he repeatedly begged the customer service: "I'm in a very bad situation right now. Can you open up the Internet for 4 hours and let me find a place to live first, otherwise I will really freeze."
The customer service tried every means to evade at first, but only reluctantly agreed after Mr. Li's repeated pleas. But who would have thought that just 5 minutes later, the Internet would be ruthlessly turned off again.
Mr. Lee rushed to contact the customer service again, but the second connector was tough, directly refusing to open, as if Mr. Lee's difficult situation had nothing to do with them.
Mr. Li, who went without way, could only relentlessly seek help from the police. With the help of the police, he had a place to stop for a while. Then, he continued to find a business hall in the local area, looking forward to opening his mobile phone and restoring normal communication and life.
However, the worst words of the staff of the business hall, but like a pot of cold water, shed his last hope: "You are Xinjiang's mobile card, we can't handle it here, you can only go back to Xinjiang to open."
But at this time, why is it easy for Mr. Li to be in Tibet’s Nagar-Nerami Prefecture, thousands of miles away from Xinjiang?
In order to solve the difficulties before him as quickly as possible, Mr. Lee could only bite his teeth and reorganize a telecommunications card emergency.
Even so, until October 13, the mobile phone card that was suspended was still not unblocked.
This card has been used by Mr. Li for many years, and it stores a lot of contact information and work materials. Giving it up will undoubtedly bring a lot of inconvenience to life and work. But at this time, Mr. Li really couldn't bear it and finally decided to abandon the number.
He was angry and filed a reasonable claim with the mobile company: to demand that the mobile give the grounds for compulsory shutdowns, refund the $200 fee, and bear the additional transportation costs he incurred due to the phone shutdowns.
At that time, the mobile customer service vowed to give a reply within 48 hours, but a week passed, but it was like a rock sank into the sea without any response.
In Mr. Li's view, this behavior of the mobile company despite his danger and forced shutdowns is simply a disregard for the safety of others and basic rights and interests.
When the reporter sought evidence on the matter to the mobile customer service, the customer service gave the following explanation: "Mr. Li handled the mobile phone card in Xinjiang, there was no cross-provincial business, so in Tibet region can not directly handle the opening, only to return to the Xinjiang business hall to handle."
This case sparked a heated debate, there are netizens said, I am Hanoi, a number spent ten years, a day the country has not gone out, come to Shaanxi to work, just moved a strange place, I suddenly stopped, how can not open, not to let the original work, a person does not know, want to cry without tears, desperate to crack, to contact someone else's phone to order high-speed train tickets, walk ten miles to the station, a day and a night did not eat, only by water maintenance, down the car and walk more than ten miles, the cold morning in the business hall outside waited for more than two hours, and then opened the door but a lot of trouble, again to the public security Bureau to prove, and is the unit to material, a just come to the outside work, how to get out the unit material,
There are also netizens say, my mother has also tried, a rural old lady new open one number, for less than a month stopped, still thought no money, filled 200 dollars in or suggested a stop, finally called to 10086 tip is anti-fraud, let us have to go back to open the account and unlock, I took my mother back home to unlock the phone, but unlocked less than three days again to lock up, really don't know what the basis.
Some netizens said that the same is true for telecommunications. Traveling in Ruili, in one country and two villages. On this side is China and on the other side is Myanmar. They inexplicably said that my mobile phone was suspected of fraud, so I had to turn it off and I had to go back to my place of residence to handle it. No matter how much I called, I couldn't help turning on the phone...
From a mobile company’s perspective, they claim that “protective shutdown” is to prevent users from getting scammed, and the starting point may be good.
But in practical operations, the actual situation and emergency needs of users are completely ignored.In today's digital age, mobile phones have become an indispensable part of people's lives, related to communications, payments, navigation and so on.
This approach is inappropriate for mobile companies not to fully verify the situation and provide effective emergency solutions.
It not only brings great inconvenience to users, but is also likely to put users in danger. In theory, it is very likely that due to this reason, Mr. Li could not make payments on his mobile phone and had no money on him, and then froze to death in the severe cold.
While enterprises pursue security precautions, they cannot sacrifice the basic rights and interests of users. I hope mobile companies can learn from it, improve service processes, and truly be user-centered, instead of turning "protection" into "harm"!
“It’s too annoying to say that I’m scammed, but I don’t care about my life safety at all!
Mr. Lee was filled with anger, and the voice trembled slightly because of the excitement, and the squid smelled as if it was going to break the chest.
At that time, there was heavy snow floating in the sky, and the cold wind was cutting on the face like a knife, and the temperature had already dropped to below zero.
Mr. Lee was just wearing a thin shirt, and Suther trembled in the ice and snow. What’s worse is that he didn’t have a lot of cash in his pocket, his cell phone was silently shut down, and he couldn’t use his phone to pay for it, and it was simply impossible!
With a last ray of hope, he repeatedly begged the customer service: "I'm in a very bad situation right now. Can you open up the Internet for 4 hours and let me find a place to live first, otherwise I will really freeze."
The customer service tried every means to evade at first, but only reluctantly agreed after Mr. Li's repeated pleas. But who would have thought that just 5 minutes later, the Internet would be ruthlessly turned off again.
Mr. Lee rushed to contact the customer service again, but the second connector was tough, directly refusing to open, as if Mr. Lee's difficult situation had nothing to do with them.
Mr. Li, who went without way, could only relentlessly seek help from the police. With the help of the police, he had a place to stop for a while. Then, he continued to find a business hall in the local area, looking forward to opening his mobile phone and restoring normal communication and life.
However, the worst words of the staff of the business hall, but like a pot of cold water, shed his last hope: "You are Xinjiang's mobile card, we can't handle it here, you can only go back to Xinjiang to open."
But at this time, why is it easy for Mr. Li to be in Tibet’s Nagar-Nerami Prefecture, thousands of miles away from Xinjiang?
In order to solve the difficulties before him as quickly as possible, Mr. Lee could only bite his teeth and reorganize a telecommunications card emergency.
Even so, until October 13, the mobile phone card that was suspended was still not unblocked.
This card has been used by Mr. Li for many years, and it stores a lot of contact information and work materials. Giving it up will undoubtedly bring a lot of inconvenience to life and work. But at this time, Mr. Li really couldn't bear it and finally decided to abandon the number.
He was angry and filed a reasonable claim with the mobile company: to demand that the mobile give the grounds for compulsory shutdowns, refund the $200 fee, and bear the additional transportation costs he incurred due to the phone shutdowns.
At that time, the mobile customer service vowed to give a reply within 48 hours, but a week passed, but it was like a rock sank into the sea without any response.
In Mr. Li's view, this behavior of the mobile company despite his danger and forced shutdowns is simply a disregard for the safety of others and basic rights and interests.
When the reporter sought evidence on the matter to the mobile customer service, the customer service gave the following explanation: "Mr. Li handled the mobile phone card in Xinjiang, there was no cross-provincial business, so in Tibet region can not directly handle the opening, only to return to the Xinjiang business hall to handle."
This case sparked a heated debate, there are netizens said, I am Hanoi, a number spent ten years, a day the country has not gone out, come to Shaanxi to work, just moved a strange place, I suddenly stopped, how can not open, not to let the original work, a person does not know, want to cry without tears, desperate to crack, to contact someone else's phone to order high-speed train tickets, walk ten miles to the station, a day and a night did not eat, only by water maintenance, down the car and walk more than ten miles, the cold morning in the business hall outside waited for more than two hours, and then opened the door but a lot of trouble, again to the public security Bureau to prove, and is the unit to material, a just come to the outside work, how to get out the unit material,
There are also netizens say, my mother has also tried, a rural old lady new open one number, for less than a month stopped, still thought no money, filled 200 dollars in or suggested a stop, finally called to 10086 tip is anti-fraud, let us have to go back to open the account and unlock, I took my mother back home to unlock the phone, but unlocked less than three days again to lock up, really don't know what the basis.
Some netizens said that the same is true for telecommunications. Traveling in Ruili, in one country and two villages. On this side is China and on the other side is Myanmar. They inexplicably said that my mobile phone was suspected of fraud, so I had to turn it off and I had to go back to my place of residence to handle it. No matter how much I called, I couldn't help turning on the phone...
From a mobile company’s perspective, they claim that “protective shutdown” is to prevent users from getting scammed, and the starting point may be good.
But in practical operations, the actual situation and emergency needs of users are completely ignored.In today's digital age, mobile phones have become an indispensable part of people's lives, related to communications, payments, navigation and so on.
This approach is inappropriate for mobile companies not to fully verify the situation and provide effective emergency solutions.
It not only brings great inconvenience to users, but is also likely to put users in danger. In theory, it is very likely that due to this reason, Mr. Li could not make payments on his mobile phone and had no money on him, and then froze to death in the severe cold.
While enterprises pursue security precautions, they cannot sacrifice the basic rights and interests of users. I hope mobile companies can learn from it, improve service processes, and truly be user-centered, instead of turning "protection" into "harm"!